Exceptional service retention starts long before a vehicle enters the drive. D.A. Elite Auto BDC delivers structured customer communication, appointment coordination, and retention strategies designed to support fixed operations growth and strengthen long Term customer relationships.
Built for growing service departments seeking consistent customer engagement
A foundational service BDC solution focused on appointment coordination, communication consistency, and improving customer response rates.
Includes:
• Inbound service appointment scheduling
• Confirmation calls and text outreach
• Recall support campaigns
• Shared service team coverage
• Customer communication management
• Appointment coordination support
Built for dealerships focused on retention and maximizing service opportunities
Designed to recover lost opportunities, improve customer retention, and increase service lane activity.
Includes:
• Declined service follow up
• Lost customer recovery campaigns
• Maintenance reminder outreach
• Outbound retention strategies
• CSI follow-up support
• Service to sales opportunity transfers
• Appointment engagement and reporting
Built for high volume service departments and multi-rooftop operations
A dedicated service engagement model delivering operational support, customer retention initiatives, and scalable communication solutions.
Includes:
• Dedicated service support team
• High volume outbound engagement
• Overflow appointment handling
• Advisor support coordination
• Buyback and retention campaigns
• Multi location management support
• Reporting dashboards and visibility
• Retention outreach
• Recall engagement programs
Scale your support as demand grows.
Expand appointment coverage and customer engagement volume with flexible RO capacity enhancements designed to support seasonal growth and operational demand.
Available exclusively for active Service BDC clients.
Every service department operates differently. Connect with our team for a customized proposal built around your RO volume, customer engagement goals, and operational objectives.